Frequently Asked Questions
Everything you need to know about your Geeni smart home experience.
How do I set up my Geeni smart device?
To get started, download the Geeni app from the App Store or Google Play, plug in your device, and follow the in-app instructions to connect it to your 2.4GHz Wi-Fi network.
What is your shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and standard shipping takes 3-5 business days for delivery.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Geeni products work with voice assistants like Alexa and Google Home?
Absolutely. Most Geeni devices are compatible with Amazon Alexa and Google Assistant, allowing you to control your lights, plugs, and cameras using simple voice commands.
What should I do if my device is showing as offline?
First, ensure your Wi-Fi router is active and within range. If the issue persists, try power cycling the device or resetting it and re-adding it to the Geeni app.
Is there a warranty on Geeni electronics?
All Geeni products come with a 1-year limited hardware warranty that covers any manufacturing defects from the date of original purchase.