Returns & Exchanges
At Geeni Smarthome, we want you to be fully satisfied with your smart technology; if you are not completely happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your Geeni account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your Geeni device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our technical team inspects the returned hardware, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing